Reporting bugs

You can report bugs in GitHub issue tracker.

When reporting bugs, please provide as many details as possible, like:

  • What exactly you were doing when the error happened.
  • If the error is related to some song, please include the exact verbatim artist and title in the report.
  • Include a copy of the logs:
    1. Click on the Logs button in the main screen:
      muSync Logs button
    2. When the logs window opens, click on the Copy button and paste it on a text document that you will upload to the bug report:
      muSync logs
  • Run the application from the command line and include any output it generates, for example:
Traceback (most recent call last):
  File "/home/jprey/musync/modules/amazon/", line 124, in authenticate
    element = wait.until(amzn_object_exists())
  File "/usr/lib/python3.7/site-packages/selenium/webdriver/support/", line 71, in until
    value = method(self._driver)
  File "/home/jprey/musync/modules/amazon/", line 10, in __call__
    return driver.execute_script('return typeof amznMusic !== "undefined" && "appConfig" in amznMusic && "customerId" in amznMusic.appConfig;')
  File "/usr/lib/python3.7/site-packages/selenium/webdriver/remote/", line 636, in execute_script
    'args': converted_args})['value']
  File "/usr/lib/python3.7/site-packages/selenium/webdriver/remote/", line 321, in execute
  File "/usr/lib/python3.7/site-packages/selenium/webdriver/remote/", line 242, in check_response
    raise exception_class(message, screen, stacktrace)
selenium.common.exceptions.WebDriverException: Message: chrome not reachable
  (Session info: chrome=86.0.4240.111)

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/home/jprey/musync/wizard/", line 75, in <lambda>
    accountsDialog.account_selected.connect(lambda account: self.__account_selected(side, account))
  File "/home/jprey/musync/wizard/", line 48, in __account_selected
    playlists = account.getPlaylists()
  File "/home/jprey/musync/modules/amazon/", line 177, in getPlaylists
    playlists_request = self.__request("cloudplayer/playlists/", "")
  File "/home/jprey/musync/modules/amazon/", line 97, in __request
    return self.__request(endpoint, target, data, headers, True)
  File "/home/jprey/musync/modules/amazon/", line 75, in __request
    if not self.authenticate(force=True):
  File "/home/jprey/musync/modules/amazon/", line 128, in authenticate
TypeError: SourceModule.status[str].emit(): argument 1 has unexpected type 'WebDriverException'